and protect any information that you give us when you use this website or make a booking with us.
Farbrook Cottages may change this policy from time to time by updating this page. You should
check this page from time to time to ensure that you are happy with any changes.
This policy is effective from 1st January 2018.
Farbrook Cottages is committed to ensuring that your privacy is
protected. Should we ask you to provide certain information by which you can be
identified when using this website or making a booking with us, then you can be assured that it will only be
used in accordance with this privacy statement, and that we never share your data
with any third parties.
If you do not wish to accept our
1. What we collect
We may collect the following information:
Name, gender and date of birth
contact information including address, email address, and phone number
demographic information such as postcode, preferences, spoken languages and
your dates of travel and messages to us, or our agents, relating to existing or potential bookings with us
other information relevant to customer accounts and/or offers
2. What we do not
We do not collect or store any credit or debit card information. Any card payments made to us are dealt with by the
payment provider to whom you provide your card details.
3. What we do with
the information we gather
We require this information to understand your needs and provide you with a
better service, and in particular for the following reasons:
Maintain your account on our website, enabling the sending of enquiries, booking
of accommodation and exchanging of messages.
Internal record keeping, and for tax, and local authority compliance purposes.
We may use the information to improve our products and services.
We may periodically send promotional emails about new holiday cottages, special
offers or other information which we think you may find interesting using the
email address which you have provided.
We are committed to ensuring that your information is secure and follow best practice to ensure
your data is protected.
A cookie is a small file which asks permission to be placed on your computer's
hard drive. Once you agree, the file is added and the cookie helps analyse web
traffic or lets you know when you visit a particular site. Cookies allow web
applications to respond to you as an individual. The web application can tailor
its operations to your needs, likes and dislikes by gathering and remembering
information about your preferences.
session, and to enable certain part of the website to function properly. We may
use anonymous traffic log cookies to identify which pages are being used. This
helps us analyse data about web page traffic and improve our website in order to
tailor it to customer needs. We only use this information for statistical
analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to
monitor which pages you find useful and which you do not. A cookie does not
give us access to your computer or any information about you, other than the
data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically
accept cookies, but you can usually modify your browser setting to decline
cookies if you prefer. This may cause certain features to not function properly
or become unavailable on our website for you.
6. Links to other
Our website may contain links to other websites of interest.
However, once you have used these links to
leave our site, you should note that we do not have any control over that other
website. Therefore, we cannot be responsible for the protection and privacy of
any information which you provide whilst visiting such sites and such sites are
not governed by this privacy statement. You should exercise caution and look at
the privacy statement applicable to the website in question.
7. Controlling your
You may choose to restrict the collection or use of your personal information in
the following ways:
if you are asked to fill in a form on the website, look for the box that
you can click to indicate that you do not want us to contact you for our own marketing purposes
(note: we will never contact you for third party marketing).
under GDPR, you are able to request access to your data, and request removal of
all your information we hold. You can do so by emailing us at
We never share, sell, distribute or lease your personal information to third
You may request details of personal information which we hold about you under
GDPR and the Data Protection Act. If you would like a copy of the
information held on you please email us at firstname.lastname@example.org.
If you believe that any information we are holding on you is incorrect or
incomplete, please write to or email us as soon as possible, at the above email
address. We will promptly correct any information found to be incorrect.